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A sense of entitlement will be reflected by one’s self-restraint in responding to other people or challenging situations. These people often feel justified when they deviate from organisational culture may be because of their seniority, expertise or previous accomplishments. This may be accompanied by a feeling a perception that others are not adequate or acceptable...

Subsequently these employees frequently behave in a manner that displays anger and contempt and disrespectful of others. Appelbaum et al (2005), observes that a sense of entitlement is often associated with exploitation, that is, the right to take advantage of others for one’s personal benefit. The sense of entitlement is reflected in the US postal service report where there were attitudes by some supervisors that because they worked in the company for years, rising through the ranks and enduring difficulties (‘eating dirt’), therefore, new employees have to suffer the same feat...

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