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| Topic: |
Business
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| Number of pages / Number of words: |
4 / 1085 |
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The online site allows each customer to rate their DHL experience. Customers answer questions such as, ‘why were you visiting us today, are you registered with DHL online, and it provides a section for customer complaints (DHL,2008).
Handling customer complaints is vital to the success of any business (DHL Customer Service)...
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By adapting the five steps of L.E.A.R.N (listen, empathize, apologize, react, now) businesses will be more equipped to handle any customer complaints (Erwin & Marjan Steneker, 2008-2003). A business with quick, efficient, and courteous customer service sees an increase in their customer’s loyalty, sales and profits...
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