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| Topic: |
Business
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| Number of pages / Number of words: |
9 / 2278 |
Essay's paper body
If you give your customer the benefit of the doubt and do more than what's legally required, she will most likely keep coming back to you, bringing hundreds of dollars of business. She will not only remain a loyal customer but also probably tell her friends about you and recommend that they patronize your business...
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If you had offered to pay only $20 for that customer's two-year-old blazer, your customer might have taken you to small claims court and perhaps have won a few dollars more. But what's worse, that customer would never have taken any more cleaning to your store and probably would have told others about your inadequate service for years to come...
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