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| Topic: |
Business
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| Number of pages / Number of words: |
9 / 2281 |
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It was anticipated that the change would improve speed of service and thereby increase customer satisfaction.
We believe an express lane would help speed up service tremendously. This express lane would be for black coffee only while another line would be put into place for the specialty drinks. This express lane would decrease manpower on black coffee and increase manpower where it is needed: with frappuccino beverages and other specialty drinks...
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This express lane would decrease manpower on black coffee and increase manpower where it is needed: with frappuccino beverages and other specialty drinks. By creating this express lane, customers who go to Starbucks to purchase black coffee will not have to wait in line for the customers ahead of them to pick out their eccentric drinks...
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