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Because social tension was one of the main concerns, team-building exercises were a perfect prescription for improvement. Therefore, as communication and cooperation increased, positive results were obtained in terms of production.

The social changes in Wichita might not have happened without the help of one of the oldest and most respected workers in the plant, David Keller...

Keller was responsible for mediating when problems were discussed. He assisted in the implementation of the problem chats and SPITS program, and acted as the catalyst that allowed relations between the different workers to improve. In projects like this, it is important to recognize the importance of leaders such as Keller who can share knowledge, command loyalty, and bring unity to all involved groups...

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