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| Topic: |
Business
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| Number of pages / Number of words: |
11 / 3073 |
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These financial measures are inadequate, however, for guiding and evaluating the journey that information age companies must make to create future value through investment in customers, suppliers, employees, processes, technology, and innovation."The balanced scorecard translates mission and strategy in to objectives and measures, organised into four perspectives; learning and growth, the business process perspective, customer’s perspective and financial perspective and to develop metrics, collect data and analyze it relative to each of these perspectives...
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In a knowledge-worker organization, people are the only repository of knowledge and are the main resource. In the current climate of rapid technological change, it is becoming necessary for knowledge workers to be in a continuous learning mode. Government agencies often find themselves unable to hire new technical workers, and at the same time there is a decline in training of existing employees...
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