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In 1959, Churchman (1959) wrote on the importance “ to develop a method of generating a class of information that will be useful in a wide variety of problems and situationsâ€. Today, this is sentence has translated into the widely known term of performance measurement, which according to Sinclair & Zairi (1995) is defined as the systematic assignment of numbers to entities and according to Neely, Gregory & Platts (2005) is “the process of quantifying the efficiency and effectiveness of actionâ€...
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In 1959, Churchman (1959) wrote on the importance “ to develop a method of generating a class of information that will be useful in a wide variety of problems and situationsâ€. Today, this is sentence has translated into the widely known term of performance measurement, which according to Sinclair & Zairi (1995) is defined as the systematic assignment of numbers to entities and according to Neely, Gregory & Platts (2005) is “the process of quantifying the efficiency and effectiveness of actionâ€...
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