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| Topic: |
Business
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| Number of pages / Number of words: |
2 / 523 |
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The company could also consider lying off more employees and replacing them with technology. Self Service Kiosk could be installed into the airport which would replace some of the customer service employees. They could also improve their online services so that the customer will not have less contact with a person by purchasing tickets online and checking in at self service kiosk...
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American Airlines could also consider increasing point to point flight to reduce some of the cost. A point-to-Point flight saves money on fuel and unnecessary routes; these could also attract more consumers because their flights would be cheaper and takes less time.
Recommendation
Replacing employees with more automation services would be the best solution for American Airlines...
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