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| Topic: |
Business
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| Number of pages / Number of words: |
7 / 1843 |
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What should be obvious is that, in this new environment where all airline companies now have comparable fares and matching frequent flyer programs, the airline with the better (or the best) perceived service will draw passengers from other carriers.
3) National Culture: Unlike the United States, France is not particularly well-known for its focus on customer service...
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Certainly some of this has to do with its national history and the fact that, even today, the class system in France is far from dead. One could make a strong argument that customer service in France may be viewed as a lessening of oneself to become subservient in a given context. This seems to be an indication of a cultural-specific issue, since service in the United States, for example, tends to be regarded more often as a service of “equalsâ€: a salesperson or customer representative tends to act as a partner in a transaction, neither currying favor (although friendliness is always appreciated), nor pushing the customer (hopefully) into decisions s/he does not want to make...
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