Buy custom a report about service failure and methods of recovery
Essay's paper info
| Topic: |
Business
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| Number of pages / Number of words: |
14 / 3795 |
Essay's paper body
It has been demonstrated that service recovery can have positive results including increased customer satisfaction, loyalty & repeat custom.
The conclusion of this paper is that service recovery is a valuable tool, and should be implemented thought the hotels operated by this company. This would involve training and interaction with all members of the team who face the public...
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This would involve training and interaction with all members of the team who face the public. The way to good service recovery is a team effort necessitating all departments dealing with the public to participate.
1.0 Introduction
As the management of a hotel it is important to realise that happy customers is linked to successful organisational performance...
Essay fragment
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