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These are the "best practices”.

While not an exhaustive list, the ones listed in the table fall under four main categories:

a) communication and openness;

b) inquiry and feedback;

c) adequate time; and

d) mutual respect and support.

Characteristics of a Learning Organization and Associated Best Practices

Characteristic Definition Associated Best Practices Positive Byproducts

Self mastery

The ability to honestly and openly see reality as it exists; to clarify one's personal vision

a) Positive reinforcement from role models/managers

b) Sharing experiences

c) More interaction time between supervisory levels

d) Emphasis on feedback

e) Balance work/non-work life Greater commitment to the organization and to work; less rationalization of negative events; ability to face limitations and areas for improvement; ability to deal with change

Mental models

The ability to compare reality or personal vision with perceptions; reconciling both into a coherent understanding

a) Time for learning

b) Reflective openness

c) Habit of inquiry

d) Forgiveness of oneself

e) Flexibility/adaptability

Less use of defensive routines in work; less reflexivity that leads to dysfunctional patterns of behavior; less avoidance of difficult situations

Shared vision

The ability of a group of individuals to hold a shared picture of a mutually desirable future

a) Participative openness

b) Trust

c) Empathy towards others

d) Habit of dissemination

e) Emphasis on cooperation

f) A common language

Commitment over compliance, faster change, greater within group trust; less time spent on aligning interests; more effective communication flows

Team learning

The ability of a group of individuals to suspend personal assumptions about each other and engage in "dialogue" rather than "discussion"

a) Participative openness

b) Consensus building

c) Top-down and bottom-up communication flows

d) Support over blame

e) Creative thinking

Group self-awareness; heightened collective learning; learning "up and down" the hierarchy; greater cohesiveness; enhanced creativity

Systems thinking

The ability to see interrelationships rather than linear cause-effect; the ability to think in context and appreciate the consequences of actions on other parts of the system

a) Practicing self mastery

b) Possessing consistent mental models

c) Possessing a shared vision

d) Emphasis on team learning

Long-term improvement or change; decreased organizational conflict; continuous learning among group members; Revolutionary over evolutionary change

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They then transform those ideas into new goods and services that benefit the organization’s consumers. Finally, the global reach of a learning organization is the fundamental part of the organizational culture where all staffs constantly consider how they can access new ideas and new organizational members to increase the IP (Intellectual Property) and IC (Intellectual Capital) of their learning organization...

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